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Note, please send us the picture of the central control of your car after purchase to ensure that the product model is compatible, and please send us the model and year of the car to ensure that the CAN protocol is suitable for the original car.After installation, the air conditioning information will be displayed. You can also control it on the screen. Efficiency:the global express we use can guarantee that the goods will reach your hands within 5-10 days, and with the expansion of business in various regions, overseas warehouses will be launched. Overseas warehouse local goods arrive home in 2-3 days.
Service: The product has a 12-month warranty, 24 hours response at any time, and any questions can be answered online.

Q1.How to make sure this item can fit my car?

A:When ordering, please send us photo of your originalcar radio and let us know the model and the year of your car. If our device was not suitable or compatible with your car, we would tell you to cancel order before shipping.

Q2.What's your warranty after purchase?

A:We guarantee 12 months warranty for non-human damage, and return accepted within 15 days after delivery. Buyer needs to pay for return shipping cost.

Q3.The price included the tax or custom duty?

A:Our price NOT included the Tax import duty / custom fees in destination country,buyers are responsible for all these costs.

Q4.Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery. We will do the aging and QA before sending them out of our factory.

Q5:Can we install the DVD Units ourself ?

A:It is preferred that the installation to be done by a professional person. We are not responsible for the damages that might occur to the dashboard of the car while installing the device. So it is better that a professional person installs the unit on the cars.

Q6:How long will it take to ship my order?

A: As long as the stock is available, ships items within 3 working days for sample and 7-15 working days for formal order once we received the confirmation for the new order.

Package: carton box with plastic foam inside

Lead time:7-15working days for order, 15-20days for mass order production.

Guaranty Time: 1 year for all of our products

Delivery Way: DHL FEDEX EMS UPS ...

Please make sure your address is correct, or confirm with us when you make the payment. The delivery time depending on your destination, we ship your item by one of international express courier services: "EMS" "DHL" "UPS" "FEDEX" "TNT" etc. The shipping time not included National holidays and weekend. Typically it takes about 3-7 days to major destinations (Europe, US, Australia, etc. Some times the date will be delayed due to a shortage or customs checking). We are not responsible for duty or taxes, of your country.

About After-sales & warranty

1.There are 12 months warranty for our products.

2.If you got a defective goods, please send us message first about the problems with videos or photos, and we will try our best to solve the problems for you.

3.If you want to return the product. Please contact us within 3days after you receive the order. All returned goods must be returned with its original packages and accessories. Customers is responsible for shipping charges on returned goods.

4.We will return the money to you when we received the returned goods.

5.Sometimes the shipping company lost the parcels, if you have not receive your order in the delivery time. Please contact us and we will refund you the payment or arrange to resend you the order again in this kind of case.

About feedback

We are trying our best to satisfy our customers. We sincerely hope that you can leave us a positive feedback. For any reason you are not satisfied with your orders, please contact us before leaving neutral or negative feedback. We will do our best to solve any problems and satisfy your needs.